Return and Exchange Policy
Thank you for shopping with Lyraxa. We value your satisfaction and strive to ensure you love your purchase. If you are not fully satisfied, you can request a return or exchange under the following terms:
Conditions for Returns and Exchanges:
- Items can be returned or exchanged within 7 days of delivery.
- The item must be in original condition, with all tags, labels, and packaging intact.
- Used, washed, altered, or damaged items will not be eligible for return or exchange.
- Items purchased on sale or special promotions are non-returnable and non-exchangeable.
- For hygiene reasons, accessories, innerwear, and custom-made items are not eligible for returns or exchanges.
Return/Exchange Process:
- Contact our Customer Care Team via:
- Phone: +92-317-0105608
- Email: support@lyraxa.com
- Website: https://lyraxa.com/
- Provide your order number and details of the item you wish to return or exchange.
- Our team will guide you through the return or exchange procedure, including pickup or drop-off options.
Shipping Costs:
- If the return or exchange is due to a defect or incorrect item, we will cover the shipping cost.
- For other reasons, the customer is responsible for return shipping charges.
Refund Policy:
- Refunds will be processed as store credit for future purchases or transferred back to your payment method within 7-10 business days.
- Cash refunds are only available in cases where the item is faulty or unavailable for exchange.
Important Notes:
- Please retain the courier receipt until your return/exchange is processed.
- We reserve the right to refuse any return or exchange that does not meet our terms and conditions.